I had the pleasure of working with Dave on a project to improve our company's customer experience. Dave was a valuable asset to our team and made significant contributions throughout the entire process. His expertise in customer experience helped us identify key pain points and develop a comprehensive strategy to address them.

Dave was highly collaborative and worked closely with team members across different departments to ensure that the customer experience was integrated throughout the organization. He was proactive in offering suggestions and solutions, and his insights and recommendations were always well-informed and thoughtful.

Thanks to Dave's efforts, we were able to create a customer-centric approach that improved customer satisfaction and closed the loop with customers. Dave's professionalism, expertise, and dedication were truly impressive, and I would highly recommend him to anyone looking for a skilled and knowledgeable expert in customer experience.

While I was working at Enghouse as a continuous improvement manager, Dave was providing CI and CX consulting to the organization. I had the pleasure of many conversations with him on the topics.

Dave lead a global effort to refresh our NPS program. He made sure we tracked the feedback from every customer, reviewed it in earnest, identified improvements, and closed the loop with the customers. We established a system to integrate the NPS program to a global continuous improvement initiative tracker that allowed us to facilitate strategic cooperation across the organization.

Dave performed a comprehensive assessment of our organization's CX maturity. He provided an excellent report and presentation that highlighted our areas of weakness with grace, and proposed practical recommendations to address them and elevate our standing.

Dave was also a great coach to me in my projects. He helped me to develop a strategic playbook to drive improvements and growth to our knowledge management team. He always brought fresh ideas and insights to the table, along with optimism and cheer. I would gladly work with him again.

I had the pleasure of working with Dave while at Enghouse where we partnered on driving a cultural transformation to customer experience focused. Through Dave's knowledge, expertise, and political savvy, we were able to lead a number of high value changes to the organization focused on customer experience and customer success initiatives. This included developing new customer assets including the onboarding experience, services experience, support/care experience, and renewals. These initiatives were able to assist with improved CSAT and NPS scores, churn mitigation, and high-velocity renewals. The initiatives were originally piloted in the US market, but have now been rolled out on a global scale. Thanks for your expertise and support Dave. You were critical to our executive buy-in!

Working with Dave at Carter Consultancy was a breath of fresh air! Their workshop helped us untangle a process that had been causing headaches for far too long. He made the session engaging, easy to follow, and got everyone involved in finding solutions. By the end of the day, not only was a solution agreed and a roadmap of activities prepared, but our team also felt more confident and motivated to keep improving. It’s such a relief to finally have this sorted – thank you Carter Consultancy!

Dave from Carter Consultancy makes the message clear and relevant to you regardless of your role or seniority within the team or wider company.

He makes it fun and interactive, never corny or death by PowerPoint and absolutely steers away from over-used superlatives and empty promises of miraculous improvements within your team.

Instead, he uses practical exercises to get people up out of their seats and engaged in the topic and discussion. Those practicals are fun and sometimes competitive, which really drives the interest and engagement in the room.

The result is that individuals are quickly able to link those improvement concepts back to real-life scenarios in their day-to-day roles and actions, and own those takeaways without even being asked or challenged to.

It's something great to witness in action as a leader, even the most stand-offish find themselves getting involved - its a win/win for us as it also greatly improves team spirit, morale and the right culture among people working together.

I had the pleasure of working with Dave and watched him deliver a TED-style talk for Cornwall Council on Continuous Improvement, Customer Experience, and Change Management. Dave's presentation was really good, a balance of being both fun and insightful, but not forgetting the powerful message he wanted to get across.

Dave's ability to engage the audience with his dynamic delivery and compelling content was impressive. He effortlessly broke down complex concepts into understandable and actionable insights, making it easy for everyone to grasp the importance of continuous improvement and effective change management. His passion for enhancing customer experience was evident and infectious and I am sure we all will know think about how we make a cup of tea !

What stood out the most was Dave's unique blend of humor and expertise. He managed to keep the audience entertained while providing valuable takeaways that could be implemented immediately.
Dave is a skilled presenter but also a visionary leader in the world of CX. I highly recommend Dave for any opportunity where his expertise in Continuous Improvement, Customer Experience, and Change Management can be utilised.